Bill Dawson found the keys — in an envelope between the screen door and the front door — and let himself into the Airbnb unit he’d rented.

Inside was a welcome letter and list of recommended restaurants, just like a hotel, he thought.

A note from the host said he should call if he had any problems. Dawson did have a problem, so he called.

‘I’m your landlord,’ he said when the host picked up. ‘I’m the one who signed your lease agreement. Read full article.